Shipping Policy

At ProLightGear.com, we're committed to making your shopping experience as seamless as possible. 🎰👩‍💼 We process orders from Monday to Friday to ensure you get your gear swiftly.👨‍💼🎰

Exciting news: We're now offering FREE Shipping on all orders! As we navigate through the COVID-19 pandemic, we're experiencing a slight delay in shipping orders. Your patience and understanding during these times are greatly appreciated. #StayHome

Here's how our shipping works:

  • Orders are processed within 2 business days and shipped the following day, excluding weekends.
  • While we don't ship on weekends, we ensure your order gets to you as fast as possible.

Shipping Options: 🚀 To the USA: - Standard Shipping (15-30 days) is now FREE for all orders. 🚀 To the Rest of the World: - Standard Shipping (15-30 days) is also FREE for all orders.

Please be aware that the delivery times mentioned are estimates, and as such, ProLightGear.com cannot guarantee specific delivery dates, especially due to the unpredictability of COVID-19's impact.

If you haven't received a response from our Customer Service team within 24 hours on weekdays or 48 hours over the weekend, please check your email's Spam folder as our messages might have been filtered there by mistake.

Accuracy in delivery information is crucial. Incomplete or incorrect information may lead to delivery delays, as we might need to contact you for updates. Furthermore, customs clearance can also affect the delivery timeline. Your local customs office might need more documents, causing further delays.

Most orders are delivered by your local postal service, which means they will arrive with your regular mail. If you're not home at the time of delivery, the postal service may leave a notice card with instructions on how to collect your package.

Please make sure your address details are complete and accurate to avoid any delivery issues. Inaccurate addresses could lead to returned packages or unfulfilled requests, which we all want to avoid.

We kindly ask that all correspondence and address details be provided in English.