Return Period: Customers have 30 days from the date of receipt to initiate a return.

Condition of Items: Items must be returned in their original condition, unused, with all tags attached, and in their original packaging.

Return Process:

1. Initiate a Return: Contact our customer service team via email to start the return process. Please include your order number and the reason for the return.
2. Receive Return Authorization: We will provide you with a Return Authorization number and return shipping instructions.
3. Ship the Product Back: Pack the item securely and include any forms provided by our customer service. Ship the package back to us according to the instructions provided.

Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges: If you prefer to exchange an item for a different size, color, or another product, please follow the return process for a refund and place a new order for the desired item.

Exceptions: Some items may be non-returnable or may have specific return instructions. Please check our website for details on specific products.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately so we can rectify the issue.

For any further questions, please don't hesitate to reach out to our customer service team. We're here to help ensure your shopping experience is as smooth and enjoyable as possible.

Yes, ProlightGear ships products internationally. Shipping costs and delivery times vary depending on the destination. Please visit our Shipping Information page for more details.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress directly on our website or through the carrier's website.

Yes, all products sold by ProlightGear come with the manufacturer's warranty. Warranty periods and terms vary by product and manufacturer. If you have a warranty issue, please contact us for assistance in resolving it.